RunnersLane.com Privacy & Security Policy
22959 Soledad Canyon Road
Santa Clarita, CA 92350
Phone: (661) 260-3368
RunnersLane.com uses the most advanced and highest level of online security available today. Our commerce server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order. When we transfer and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure server.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. Under the “Fair Credit Billing Act,” federal law limits your responsibility for unauthorized charges up to $50.00. This means that your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Still not comfortable ordering online?
No problem! Give us a call at 1-661-260-3368 or send us an email via our contact us form located at https://www.runnerslane.com/contact and we’ll take care of your order over the phone or email.
Information We Collect:
For each visitor to our Web pages, our Web server does not recognize nor collect information regarding the domain or e-mail address. However, we do collect customer specific information including: the domain name and e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit and other information volunteered by the consumer when:
- Placing an order from our catalogs or on our Web site
- Making a purchase at one of our Retail Stores
- Returning an item or make an exchange
- Inquiring about our services
- Creating an account at runnerslane.com
- Subscribing to our Email Promotions and Newsletters
- Enter a contest or sweepstakes
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
We use third-party service providers to serve ads on our behalf across the Internet. We also use third-party service providers who utilize remarketing technology for advertising purposes. They may collect anonymous information about your visits to our web site, and your interaction with our products and services. They may also use information about your visits to this and other web sites to target advertisements for goods and services. This anonymous information is collected through the use of pixel tags or cookies, which are industry standard technologies used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
Use of Web Site Analytics:
We currently contract with several online partners to help manage and optimize our Internet business and communications. We use these services to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies provided by our marketing company on this site. The type of information we collect includes product codes and prices for merchandise that visitors purchase, the pages visited, etc… By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used.
How We Use the Information We Collect:
Information collected by us may be used to notify consumers about order updates, updates to our Web site or used by us for marketing purposes. When you provide us your email address, we may send you emails necessary to process your order, respond to a request or inform you of new products, services and offers. For example, after you place an order at RunnersLane.com, you will receive an email confirming your order, and, in most cases, an email with shipment information. We may also contact you with information regarding backordered items, discontinued products, promotions and customer satisfaction surveys. You may unsubscribe from our promotional emails by sending us an email asking to remove your email address. Instructions on how to unsubscribe are also included in each promotional email or you can call us to opt-out at (661) 260-3368 Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding backordered items, discontinued products, promotions and customer satisfaction surveys. If you do not wish to receive such telephone calls, please contact RunnersLane.com directly at: https://www.runnerslane.com/contact
With Whom the Information May Be Shared:
We will not share your information with anyone outside of our company unless it’s for purposes of making contact with you (via mailers, emails, etc) regarding your order(s) or other promotional purposes.
22959 Soledad Canyon Road
Santa Clarita, CA 92350