Return Policy

RunnersLane.com is an independent and locally owned shoe store in Santa Clarita, CA.

Therefore, we have two distinctly different types of return policies depending on whether your purchase is made either in store or from the Internet or mail/phone.

Internet Order Return Policy

Items purchased from the internet or via mail/phone order may be returned for exchange, store credit or refund if they meet the following criteria:

  1. Items are found to be in an UNWORN and/or NEW, RE-SALEABLE condition and packaged in original box or packaging.
    (We advise that you only wear the shoes on carpet (in your house) for a limited time if there is a chance you might need to return these to our store.)
  2. Items are returned to Runners Lane with a postmark no later than 10 Calendar days from receipt of goods.
    For example: If you receive an order from us on Dec. 1st, then you must ship it back no later than Dec.10th.  (10 Calendar Days)
  3. *If these criteria are not met when items are received back in store, the customer will be contacted and notified as to our findings. The item purchased will then be shipped back to customer and no refund will be given.
In-Store Return Policy

Purchases made in store may be returned within 14 days of purchase if they are: Found to be in UNWORN and in ORIGINAL BOX with the SALES RECEIPT for in-store credit only.*
Sorry, refunds are not available.
* The store credits issued are in the form of a paper gift certificate and do not expire. If you lose your credit, you can still use it because we keep a hard copy on file in our store.
No returns or exchanges for opened hosiery (bras, undergarments) or socks.

ALL SALES ARE FINAL ON CLEARANCE ITEMS! *

*This means, if you buy an item that is considered “clearance”, we cannot take this item back for exchange.
We appreciate your business and understanding of our store policies.  If you have any questions or concerns we are only happy to help.

Shipping Charges on Returns

If items purchased need to be returned or exchanged to us, customer must arrange and pay for return shipping charges.